Refund policy

1. Return Window

You have 7 days from the date of delivery to initiate a return request. After this period, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

Sealed: The product must be in the same condition that you received it. The safety seal must be unbroken.
Proof of Purchase: You must provide a valid receipt or order number.
Storage Condition: The item must have been stored in a cool, dry place as per the label instructions. We reserve the right to refuse returns if the product shows signs of heat damage or improper handling.

3. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

Any product where the inner or outer safety seal has been broken or tampered with

4. Damaged, Expired, or Incorrect Items

If your order arrives damaged, expired, or contains the wrong item, please contact us within 48 hours of delivery.

5. Refund Process

Once your return is received and inspected:

We will send you an email/SMS to notify you that we have received your returned item.
We will notify you of the approval or rejection of your refund based on the product’s condition.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.

6. Shipping Costs

Faulty/Incorrect Items: We will cover the cost of return shipping.
Change of Mind: If you are returning an item for any other reason (where allowed), you will be responsible for paying your own shipping costs. Shipping costs are non-refundable.

7. How to Start a Return

To start a return, please contact our support team at: